Customer Care & Service
Customer Care is one of the important interfaces between the Company and the Customer and performs various functions:
- through the CRM leader they coordinate the website containing all the business opportunities and manages requests for special products;
- through collaboration with the Sales Office they follow the customer from the initial availability requests, order acceptance and confirmation right up to shipping, always pursuing the goal of keeping customer satisfaction high;
- with the “Customer Service” they provide customers with technical support and information about products during the pre-sales phase, and by working closely with all internal departments to be the voice of the customer inside the company, during the after sales phase.